Shipping policy
*SHIPPING COSTS
- Ground $10.00 Orders up to $50
Free Orders $50+
- If you need rush shipping on your order, please contact us for availability and costs.
- Delivery times are estimated. Certain delays are inevitable and out of our control. We do not guarantee any specific time for shipment or delivery.
- Delivery dates are estimates only. Weekends and holidays are not calculated in the delivery days. We will do our very best to get your item to you as quickly as possible. No price adjustments or refunds will be given due to a delay in delivery.
- Incorrect or undeliverable addresses and refused shipments resulting in an item being returned to the shipper will be charged for shipping fees. Undeliverable packages which require reshipment at the customer's request, are subject to a reshipment charge equivalent to the original shipping fees. This includes refusal of a package, unclaimed packages, or misinformation on the part of the customer. Should we be unable to reach the customer for resolution, a 50% restocking charge will be applied, and a store refund will be issued for the balance. Shipping and handling are non-refundable.
- Contact us with any questions at bark@thedogshopky.com or 502-552-4197. Please leave a message if you do not reach us directly and someone will return your call during normal business hours (EST).